"Hive Hosting" is a brand operated by a registered company "Filuren Network" based in Kuching East Malaysia
providing Data Hosting, Web & E-Mail Hosting (Including Reseller Hosting), Domain Name Registration, Dedicated
Server and Server Co-Location.
Visitors / Customers must agree with our terms and conditions with our services before subscribing by reading
this policy. Existing customers are bind to this legal policy.
1.0 - Shared Web, E-Mail & Reseller Hosting Services
1.1 - Filuren Network representing "Hive Hosting" do not own any data including
database, applications, web and e-mail that are hosted in our server.
Therefore, we do not have the right to remove or modify customers data unless an abuse complaint is sent.
1.2 - Filuren Network representing "Hive Hosting" do not monitor closely files that
are uploaded and serve to the public Internet user and therefore, we do not
take any responsibility and are not liable for any illegal Internet activities hosted
on our server that is causing damage and losses. Illegal Internet activities includes
spamming, phishing and others they were not accepted by the Malaysian law and the United States of America.
1.3 - Filuren Network representing "Hive Hosting" have the right to suspend/terminate accounts
that were suspicious of such activities without informing the customer (client) to protect the goodwill
of our quality services. Accounts will also be suspended/terminated if we believe payment has not been made or is found as fraud order.
1.4 - Filuren Network representing "Hive Hosting" staffs have the right to suspend or terminate accounts
or files that is illegal to be hosted or files that will cause high server load process. High server load process
means data were processed consuming high CPU usage causing server to be slow and causing service downtime to the server.
Illegal files includes Pornography materials (movies, pictures, wallpapers, sound clips), Gambling or Betting materials (scripts or any data),
copyrighted Music and Video files (MP3, MTV, Flash, etc.)
(If you need personalized bandwidth or customized server services, please buy your own Dedicated Server)
1.5 - Definition of "Shared Hosting" means all accounts are hosted on a same server sharing disk space
with many other accounts. This is to reduce cost of today's Web hosting for the benefit of customers.
Filuren Network representing "Hive Hosting" server admin staffs have the right to manage the servers by adding,
removing server functions, software and hardware components without customers' (clients) consent.
1.6 - Shared Hosting service subscriber/customers in "Hive Hosting" must agree Filuren Network is the
service provider providing Shared Hosting services by hosting data without interference. Filuren Network
strictly do not sell or give customers' data to anyone.
1.7 - Although "Hive Hosting" shared hosting servers are equipped with backup features and services,
customers must make their own backup and are fully responsible for their own data hosted in the server.
In case of system failure (hard disk failure either master, secondary or backup, processor, memory, etc.), Filuren Network are
not liable of any damages and losses caused by hardware failure, natural disaster or foulplay at the datacenter.
Filuren Network representing "Hive Hosting" have the right to add, remove or replace hardware anytime without
customers' (clients) consent.
1.8 - Filuren Network representing "Hive Hosting" service are rendered and considered complete after 30 Days from new customer signup (either monthly or annual subscriber)
Customers may request for refund if services are not delivered (account is not created) or unsatisfied with the services within 30 Days after payment.
Refund request will not be entertained after 30 Days and also if account were closed/terminated due to abuse issue and regulations above in this policy.
Refund will also not be made if customers decided that the service/account is not useful. All sales are final!
2.0 - Domain Name Registration Services
2.1 - Filuren Network representing "Hive Hosting" and "MyDomain.Name.My" and "DomainReseller.Com.My" provides
Domain Name Registration Services to end-user customers and domain name business resellers by our technology partners (third party)
which is ENOM, Directi ResellerClub, WebNIC.cc, Central Data Centre (MYNIC Reseller).
2.2 - Filuren Network representing "Hive Hosting" and "MyDomain.Name.My" and "DomainReseller.Com.My" do not
own domain name registered by our customers. Although domain name WHOIS shows domain name are owned by Filuren Network,
customers have the right to make these changes. If WHOIS changes are not made to show customers actual information,
Filuren Network are not responsible for the domain name and will not be liable for any damages or losses caused by
the domain name hosting activities.
2.3 - Filuren Network representing "Hive Hosting" and "MyDomain.Name.My" and "DomainReseller.Com.My" have the right
to renew expired domain name that were not renewed by customers upon it's expiry date to sell them at higher price or
place for auction. Filuren Network also have the right to take over domain names that is not fully paid for sale or auction.
2.4 - Filuren Network representing "Hive Hosting" and "MyDomain.Name.My" and "DomainReseller.Com.My" will not be responsible
for all failed attempt of domain name registration and domain name transfer.
2.5 - Filuren Network representing "Hive Hosting" and "MyDomain.Name.My" and "DomainReseller.Com.My" domain name registration service
are rendered and considered complete after domain name has been registered correctly. Refund will not be made if customers decided that the service/server is not useful. All sales are final!
3.0 - Dedicated Server Hosting Services
3.1 - Filuren Network representing "Hive Hosting" do not own any data including
database, applications, web and e-mail that are hosted in a dedicated server.
Therefore, we do not have the right to remove or modify customers data unless an abuse complaint is sent.
Customer may host whatever they want in their own server.
3.2 - Filuren Network representing "Hive Hosting" do not monitor closely files that
are uploaded and serve to the public Internet user and therefore, we do not
take any responsibility and are not liable for any illegal Internet activities hosted
on our server that is causing damage and losses. Illegal Internet activities includes
spamming, phishing and others they were not accepted by the Malaysian law and the United States of America.
3.3 - Filuren Network representing "Hive Hosting" have the right to disconnect servers that
do not follow our regulations or accept this policy without providing any refund. Filuren Network
deserve the right to charge customers to reconnect the server.
3.4 - Definition of "Dedicated Server" means Filuren Network or "Hive Hosting" own the server
and lease/rent the whole server to our customer (client). Dedicated Server are self-managed unless
they come with free/paid server management services. Filuren Network will provide free hardware
replacement if existing hardware are faulty. Customer are responsible for their own data and backup.
3.5 - Definition of "Server Management Services" means we provide only security and monitoring services
(Our core services). Other services such as error debugging, file management, backup solution or other
services and subject that are out of our core services are provided only as a complimentary/free services
at the strengh and knowledge of our server admins. Filuren Network server admins do not take responsibility
for error caused by the complimentary/free services. Filuren Network server admins deserve the right not
to serve/deliver any such complimentary/free services. In case of server security was breech or unusual activities
are found in the server, Filuren Network server admins deserve the right to fix them up immediately without
customers' (clients) consent. However be aware that no server is 100% safe, Filuren Network do not provide refund
or liable againts any claims.
3.6. - Dedicated Server customer will bear all software and hardware upgrade cost and must agree
Filuren Network still own the hardware. Filuren Network are not liable of any damages and losses caused by hardware failure, natural disaster or foulplay at the datacenter.
Filuren Network representing "Hive Hosting" have the right to add, remove or replace hardware anytime without
customers' (clients) consent.
3.7 - Dedicated Server subscriber/customers in "Hive Hosting" must agree Filuren Network is the
service provider providing Dedicated Server Hosting services by hosting the server and data inside without interference. Filuren Network
strictly do not sell or give customers' data to anyone.
3.8 - Filuren Network representing "Hive Hosting" service are rendered and considered complete after server
has been setup within 30 Days from new customer signup (either monthly or annual subscriber)
Customers may request for refund if services are not delivered (server is not setup) or unsatisfied with the services within 30 Days after payment.
Refund request will not be entertained after 30 Days and also if server were disconnected due to abuse issue and regulations above in this policy.
Refund will also not be made if customers decided that the service/server is not useful. All sales are final!
4.0 - Server Co-Location Services
4.1 - Servers Co-Located with us are fully owned by our customer. Therefore, we do not have the access
to the server. Co-Located servers are fully managed by customer ownself. Customers are also responsible
for their own hardware and data hosted on our server rack.
4.2 - Filuren Network are not liable of any damages and losses caused by hardware failure, natural disaster
or foulplay at the datacenter. Filuren Network representing "Hive Hosting" have the right to relocate the server
at the same datacenter in another rack anytime without customers' (clients) consent.
4.3 - Filuren Network deserve the right to disconnect servers that were abusing the network by running any illegal
activities. Filuren Network deserve the right to charge customers to reconnect the server.
4.4 - Strictly no refund for Co-Location services customer. Customer may not checkout their server or anything on the rack
if full payment is not made and Filuren Network deserve the right to seize the server in case of billing issue.
